Online services of Sony PlayStation and Microsoft Xbox consoles have had their technical problems for several days. The problems with Xbox seems to be resolved, while the PlayStation still struggling after hacker attacks at Christmas.
From the world have the hail of angry messages on social media, from people who looked forward to sitting down with video games for Christmas.
Urges to complain
A high number games were in all probability given as Christmas gifts, and would be used for the first time.
It becomes more and more common that games are completely or partly online. Game costs fort over 500 million. Annual subscriptions for PlayStation’s online service costs over 400 million.
(The article continues below.)
On the afternoon of 2 Christmas Day was Sony’s service for Playstation still down, while the Xbox was up and running again. Photo: Screenshot
A group calling itself the “Lizard Squad” claim that they are behind the attack, Reuters.
– People should not simply accept several days of downtime, says Eirik Nyberg, regional director of the Consumer Council in college.
He stressed that the Consumer Council has not finlest legal.
Ensures well
Nyberg thinks this is a good example of why it pays to read through the often very long terms, which included various subscriptions and services.
Region Director is unsure whether people legally entitled to compensation. He points out that companies are adept at taking reservations. For example they do not have responsibility by things they can not control.
One of many who advocate for compensation:
– General then the agreement applies. So the question is whether it says something about downtime and compensation. I would think they ensure well in wording. Generally seller often powerful hand in situations like this, says Nyberg.
In addition, the challenge of how laws in one country fit with laws and rights in Norway. It may be difficult to reach legal.
– Instead, experience shows that much better to appeal to the firm about good customer service and emphasize that the firm is dependent on good reputation. So common sense says Nyberg.
He refers to the power that lies in everything people write on Facebook and Twitter. Frustration is big in messages with emneknaggene #psndown, #xboxlivedown and #LizardSquad. It’s jaw and sour comments.
– Comments on social media, e-mail to customer service, the media, pressure from consumer organizations and the like often have very good effect, says Nyberg NRK.no.
PlayStation confirmed the problem:
Xbox notified its users:
Players from around the world complain of login problems, long download time and update problems on online services for game giants.
Photo: Screenshot
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