The conductor: “Drop the coffee” – Fædrelandsvennen

RØROS After Christmas celebration in Middle Gauldal put Gunnar Larsen and family on the train home to Oslo on Sunday, telling Adresseavisen. Around 12 o’clock took conductor word over the PA system on the train.

– The conductor said that since all the toilets in the rear trainsets were frozen, it was wise not to drink so much along the way. Drop your coffee, he said. For if the train had to stop someone to the bathroom, were train delayed, recounting Larsen.

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– Fetid do

He has traveled by train on Rørosbanen both up and down during the Christmas season. Both times there were problems with the toilets because of the cold.

– Doen were full and the smell then. The conductor explained that the reason for the toilets often froze was that the trains were missing insulation on pipes under the train. The problem NSB has reportedly been warned about for several years, without anything’s been done, he said.

Larsen believes that it is wrong that passengers pay full price, when it is so bad facilities on board.

– A passenger pays the for an item, a journey where one expects the elementary things like toilet and heat is okay. If not, NSB give discounts or refund the journey, he said.

– Unworthy conditions

The trains were full because of the Christmas traffic, and Larsen says that in addition heater was on the train destroyed and compartments were bothersome heat.

– On board there are many families with their needs. Both pregnant, elderly and others who obviously need the toilet during the hours it takes from Trondheim to Hamar. To offer the kind traveling conditions are well on the border with unworthy, and as far away good service and comfort you can get, says Larsen.

NSB sorry

– We must only regret. It is sad that the toilets freezer, but in severe cold it can happen although several years have tried to prevent this from happening. But we do not give us and our engineers continue to look for a solution, says communication NSB Håkon Myhre.

On the question whether it is possible to get a discount or refund journey when these things happen, answer Myhre this:

– This is obviously very regrettable for our customers. I encourage those who have experienced this to send an email to NSB’s customer, then it was processed there.