Claim these toys blab in your child – Adresseavisen

the Case is updated.

the Norwegian Consumer council has reviewed the terms of use and conducted a technical test of three internet-connected toys, and concludes that there is very much that should be addressed before the toys connect to the web.

Among other things, it is pointed out that the security is bad, and that anyone can take control of the toys with simple grip.

Without any form of physical contact, one can easily via mobile phone to communicate through the doll and use it to record what is being said.

the Norwegian Consumer council has also found out that toys blab in your child.

the Conversation between the child and the doll is supposedly sent directly to the company Nuance, in the united STATES, which specializes in voice recognition. The company takes, according to the Consumer the right to share your information with third parties and use stemmedata in a variety of contexts.

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– Illegal terms of use

Consumer is also not very impressed by these terms of use, and points out that it before the doll is put to use, have to say yes to that terms may be changed without notifying you.

In the terms of use states that personal data can be used for targeted advertising, and that the information may be shared with unknown third parties.

The complaint applies also in hidden marketing. According to the Consumer containing the toys of pre-programmed phrases, where selected goods and services are referred to in positive terms.

As an example of this, it appears that Cayla tells how happy she is in various Disney-movies, at the same time that the manufacturer has commercial ties with Disney.

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Complaints

On the basis of the test results have Consumer selected to dispute in the manufacturer to the data Inspectorate and the consumer ombudsman, for violation of the personal data act and the marketing.

It will also be sent a bekymringsmelding to the Directorate for civil protection and emergency for lack of security.

RESPONSIBILITIES: – more and more products are connected to the grid, which surely provides many new opportunities. At the same time, manufacturers and service providers take account of security and personvernsrisikoen as follows when one moves into the digital, ” says Randi Flesland. Photo: the Norwegian Consumer council

Products and services aimed at children should of course maintain security and privacy. The shops have an obvious responsibility to see that this is in place before they sell toys that are connected on the internet, ” says director Randi Flesland of the Norwegian Consumer council, in a press release.

the Norwegian Consumer council believes that neither the toys or other products should be connected on the internet, before the basic consumer protection is in place.

– We invite both industry and the authorities see to that this comes in place, and that children not be used as testkaniner for poor and unfinished technology, ” says Flesland.

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– No one has complained

Toptoy that distributes and dealer Cayla and in-Que through Toys’R’Us and BR Toys in the Uk, writes in a comment to us that “the safety of children who play with our products has top priority. Therefore, we use a lot of resources to ensure that our products meet or exceed EU standards for leketøysikkerhet.”

Toptoy writes further that they have sold both Cayla and In-Que in Norway, but have never received any complaints that the products have been used in a manner that has compromised the children’s safety.

We will of course follow the further investigation of Cayla and In-Que close to learn more about worry about the two products. Furthermore, we will initiate a dialogue with the manufacturer to discuss whether changes should be made, says the head of communication in the Toptoy Nordic countries, Line C. W. Rasch.

Toptoy also emphasises that “both products works like all other Bluetooth speakers, which means that you can communicate with them through devices such as smartphones and tablets.”. Toptoy will not say anything about how many of the two products that is sold in Norway.

– privacy commitment seriously

the Nuance that has delivered stemmegjenkjennings technology and that according to the Norwegian Consumer council reserves the right to share your information with third parties, writing in an e-mail to us that they have not received an inquiry from neither, the Norwegian Consumer council, the u.s. FTC or any other personvernmyndigheter regarding this matter.

Nuance is taking its privacy commitment seriously and will respond to any official inquiries we can get. We can’t comment on our clients ‘ behalf with respect to the collection or use of data, including the question of what consents they receive and from whom, write the director of communications in Nuance Europe, Vanessa Richter.

We have not received any response to our inquiry to the american Genesis Toys, the manufacturer of Cayla and in-Que.

Hello Barbie, which is also tested, is currently only available in the us market.

– Think twice before you buy

the Norwegian Consumer council has the following kjøpsråd to those considering to buy such toys:

• Think twice before buying these toys. Products have multiple, serious deficiencies when it comes to security and privacy.
• Complain to the store if you want to deliver the toys back. Show to the lack of security and privacy. You have 14 days right of withdrawal if the toys are bought on the net.
• Remember to turn off the toy when not in use. This gives you control over who is connected to the doll. Please note that this does not resolve the challenges with the lack of privacy.

Over 20 forbrukerorganisasjoner in Europe and the united STATES participating in the Forbrukerrådets action for safer toys, and several have announced that they will send the complaints to the authorities in their countries.