14-day return policy – digi.no

Apple has quietly introduced respite on digital purchases.

Within two weeks you can cancel the purchase and get your money back.

Previously content purchased in iTunes App Store. iBook Store or Mac App Store had a respite lapsed immediately download was initiated. So also the Norwegian respite law works.

But now Apple has undertaken a significant expansion of the right to return content purchased and delivered digitally.

– If you choose to cancel your order, you can do this within 14 days after you received your receipt, without giving any reason.

It writes Apple itself on its Norwegian language site with terms and conditions, which was last updated on December 16.

The exception is electronic gift cards, which can not be refund after the code is redeemed.

The way you cancel a purchase stated guidelines, where Apple including writes:

– To cancel your order, please inform us about your decision. To ensure immediate treatment we recommend that you use the “Report a problem” function.

Apple 14-day return policy applies only to the EU, writes Cnet via German iFun. The latter was the first to mention the change in a case Monday.

Through the EEA agreement also included Norway. For these changes is not something Apple has found itself in. Rather, this adaptation to the new EU consumer Directive which came into force in June.

Thus, it is reasonable to assume that the withdrawal period for digital purchase is something other app channels going to have to deal with.

So far it does not seem that Microsoft and Google has done something.

2-hour return
operated long with reimbursement within a quarter of its app store, but this was in the fall extended to a 2-hour time limit.

If you buy an app or game in Google Play that you regret, you can within the two hours expired cancel the purchase with a full refund, according to this support page.

Microsoft
Microsoft operates in principle with some respite in Windows (Phone) Large, unless it proves that the app or content you purchased may not be installed on the device, or if you purchased an app Microsoft later agree was erroneously described on the product page when the app was purchased, so the current conditions describing it.

In practice it has also previously been possible to complain at least the wrong purchase with app stores we mention in this article, but with a more cumbersome process and uncertain outcomes depending appealed to companies.